Terms & Conditions

Speak to a customer service representative:

Call toll free in the US at (800) 709-6297, open 7 days a week.

Contact Address

2196 3rd Ave #4001, New York, NY

1. AGREEMENT

Welcome to Vehicles Report. What this website shows about our services and products is not a binding offer. When you click a button like “CHECK RECORDS,” “GET YOUR REPORT,” “SEARCH,” “SHOW ME MY REPORT” or “YES, CONTINUE TO MY REPORT,” you agree to these Terms of Use

(the “Agreement”). That makes them a legally binding contract between Vehicles Report (“Vehicles Report,” "We" or “Our") and you (“You”) or “Your") for your use of the Vehicles Report website (the “Website") and the services on it (the "Services"). We suggest you print or save a copy for your records,

Placing an order is your binding offer to buy. We'll process it and send a confirmation email saying we got it, but that email isn't acceptance. Your order is accepted when we deliver the product or service you asked for.

By ordering, you also agree to indemnify, defend and hold harmless Vehicles Report, its officers, directors, employees and agents, and the companies that supply information or services for our Website and products. That covers any direct or indirect losses, claims, demands, costs (attorneys' fees included) or liabilities coming from your use of the Website or products, or from how you use or share information you got here. If such a claim comes up, tell us promptly. If you don't understand or don't agree to this Agreement or our Privacy Policy, you may not use the Website or Services and must leave right away.

2. PRIVACY POLICY

When you sign up, Vehicles Report collects identifying and billing details such as your name, address, credit card information and email address. Your email and phone number may be used to tell you about new products, product changes or discounts of up to 50%. You may also get informational text messages, and marketing emails where the law allows, from our partners, which can include third-party marketing companies, affiliates, ad agencies and data companies, about our services or theirs. You can opt out anytime with the unsubscribe instructions in each message, but to stop a third party's messages you'll need to contact that company directly. Our Privacy Policy explains all of this in more detail.

3. CHANGES TO AGREEMENT AND PRIVACY POLICY

Technology and the law change often, so Vehicles Report may change this Agreement and the Privacy Policy at any time. We'll give notice by posting the new version, or a change notice, on the Website. Please check both from time to time. If you ever find either one unacceptable, stop using the Website and Services right away. Unless you give us your express consent, a revised Privacy Policy only applies to information we collect after it takes effect, not to anything collected under an earlier version.

4. ELIGIBILITY

By using the Website or Services, you confirm that you're at least 18 and legally able to enter into contracts. If you use them for a company, you also confirm you're authorized to act and sign contracts for it. This Agreement is void wherever the law prohibits it.

5. Vehicles Report ROLE

Vehicles Report is a technology platform that brings together information from third parties, and you use the Website and Services at your own risk (see Section 8). We don't create or store the underlying records in our reports, and we don't necessarily prescreen the content or information shown to users. We never take ownership of any vehicle or item, or any liability attached to one. For more, please read Section 14 carefully.

6. LICENSE

Unless stated otherwise, Vehicles Report owns the intellectual property rights in everything on vehiclesreport.com, and all of those rights are reserved. You may view and print pages for your own personal use, within the limits of these Terms. You must not

republish material from Vehicles Report
sell, rent or sublicense material from Vehicles Report
reproduce, duplicate or copy material from Vehicles Report
redistribute content from Vehicles Report

7. NO RELIANCE ON THIRD PARTY CONTENT

Information on the Website is for general information only. We provide the Website and Services as a technology tool and aren't liable for any delay in, or failure to deliver, a report. Vehicles Report does not

create the records that appear in our reports
guarantee that the data from third-party sources is complete, accurate or up to date
inspect vehicles or verify their condition or title

Reports are provided “as is,” and we disclaim all warranties about them, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

8. ASSUMPTION OF RISK; RELEASE

You take on all the risk when you use the Website and Services, and you do so knowingly and freely. Speaking for yourself, your personal representatives and your heirs, you agree to release, waive, discharge, hold harmless, defend and indemnify Vehicles Report along with its stockholders, officers, directors, employees, agents, affiliates, consultants, representatives, sublicensees, successors and assigns. In this Agreement we call that whole group the "Vehicles Report Parties.” It covers every claim, action or loss tied to your use of the Website and Services, be it bodily injury, property damage, wrongful death, emotional distress, loss of privacy or other harm, and no matter if it hits you or a third party.

9. USER INFORMATION; PASSWORD PROTECTION

To use the Website and Services, you may need to give us registration details or other information. You confirm it's current, complete and accurate, and that you'll keep it updated. If we decide, in our sole discretion, that it isn't, we can refuse, suspend or end your access at any time. Don't create fake accounts.

Some services need a username and password, and keeping your password private is entirely your job. Never use another member's account, username or password, and tell us right away if someone uses yours without permission. We aren't liable for any loss you suffer because someone else used your password, whether you knew or not. You may, however, be held liable for losses Vehicles Report, its affiliates, officers, directors, employees, consultants, agents or representatives suffer because someone else used your account or password.

10. RESERVED RIGHTS FOR VEHICLES REPORT FEES

(a) Reserved Rights for Vehicles Report Fees

Vehicles Report may charge for access to the Website and Services, using the fees shown on the Website. If we choose not to use a right or enforce an obligation under this Agreement, including collecting recurring fees, we can still do so later. Letting one breach go doesn't mean we'll overlook the next one, by you or anyone else. By using the Website or Services, you allow Vehicles Report and its payment processor to charge Vehicles Report fees to the credit card, debit card or other payment method you provide. Reselling Vehicles Report reports or packages, or sharing your account with other users, isn’t allowed, and we may close your account if you do.

(b) Vehicles Report Fees and Offer Details

Current prices for single reports, credit packs, window stickers and the Unlimited VIN Check subscription are listed on our Pricing page and at checkout. Single reports and credits don't expire. Unlimited VIN Check is billed monthly and renews until you cancel.

Not happy with your results? Contact our support team and we'll review your request under the rules in Section 21. You can cancel a subscription anytime by calling support at (800) 709-6297 or using our Contact page.

11. THIRD-PARTY WEBSITES

The Website links to other companies’ websites (“Third-Party Websites”). Some of them work with Vehicles Report and some don't. We have no control over their content or how they perform, and we haven't reviewed, and can't review, everything they offer, software, goods and services included. So we don't vouch for or endorse any Third-Party Website, or the accuracy, timeliness, content, fitness, legality or quality of what it offers. You take on all responsibility and liability for any harm, to you or anyone else, that comes from using them.

12. PROHIBITED USES

There are limits on how you can use the Website and Services. You agree not to

(a) stalk or harass anyone, or contact someone who has asked not to be contacted

(b) give false, misleading or inaccurate information to Vehicles Report or any other member

(d) use ad-blocking software or similar browser settings to hide or block ads on the Website

(e) move or change any ad that appears on the Website

(f) collect information about our users, such as email addresses and phone numbers

(g) use bots, spiders, crawlers or any other tool to collect information from the Website, for any purpose

(h) access content or data not meant for you, or log in to a server or account you aren't authorized to use

(i) probe, scan or test the weak points of the Website, Services or any connected system or network, or get around security or login measures without permission

(j) interfere with anyone else's use of the Website or Services, for example by sending a virus or by overloading, flooding, spamming, mail bombing or crashing it

(k) use the Website or Services to send unsolicited email, such as promotions or ads

(l) fake a TCP/IP packet header, or any part of an email or post header

(m) mess with the code that runs the Website or Services, whether by reverse-engineering, decompiling, taking it apart or trying to read it

Do any of this and you may end up facing civil claims, or worse, criminal charges.

13. INTELLECTUAL PROPERTY

(a) Compliance with Law

Follow the law while you're on the Website, and respect what other people own. Nothing you upload, post, send, show, perform or share here can break someone's copyright, trademark or other proprietary rights. Anything you submit to the Website has to be yours and yours alone. You alone are responsible for any law you break or any third-party rights you infringe through your use of the Website and Services, and it's up to you to prove that your content doesn't break any law or anyone's rights.

(b) Trademarks

The Vehicles Report name and logo (the “Vehicles Report Marks”) are our trademarks, registered or not. Some other marks, graphics, logos and domain names you'll see on the Website belong to other companies. Visiting the Website, or accepting these Terms, gives you no right or license to copy or use our marks or anyone else's. Any goodwill your use creates in the Vehicles Report Marks belongs to Vehicles Report, and you hereby assign it to us. You won't challenge, or help anyone challenge, our rights in the Vehicles Report Marks or their validity.

All content on the Website and Services, including the Vehicles Report logo, design, text, graphics, other files, and the way they're selected and arranged, is owned by Vehicles Report or by our licensors and suppliers. Unless we say so in writing, using the Website or agreeing to these Terms doesn't give you any rights in these materials.

(d) DMCA Policy

We respect other people's intellectual property, just as we ask others to respect ours. If you believe something on or linked from the Website infringes your copyright, please email us a notice (an “Infringement Notice”) with the details below. If we act on it, we'll try in good faith to contact whoever posted the content, using the latest email address they gave us. You can be held liable for damages if your notice contains certain material misrepresentations, so if you aren't sure the content infringes your copyright, you may want to speak to a lawyer first.

Every Infringement Notice should state (i) that you believe in good faith the use of the material isn't authorized by law, the copyright owner or the owner's agent, and (ii) under penalty of perjury, that everything in your notice is accurate and that you're the copyright owner or authorized to act for them. Send notices to support@vehiclesreport.com with the subject line “DMCA Notice” followed by your name or your company's name. We'll respond to every notice and, where required or appropriate, remove the material or disable links to it.

14. DISCLAIMERS; LIMITATION OF LIABILITY

(a) NO WARRANTIES.

Vehicles Report provides this site “as is” and “as available.” We don't specifically warrant or guarantee that our reports are accurate. A report shows the records our data providers had on or before the date and time printed on it, and we make no promises about anything recorded after that, such as a lien or security interest. We aren't liable for criminal or fraudulent acts by third parties, and we make no promises about how fast a report will arrive. We aren't responsible for any damages, direct, consequential, punitive or otherwise, caused by an unusual delay in delivering a report, If Vehicles Report ever pays you, or your successors or assigns, under a guarantee of a report's accuracy, you agree to transfer to us any rights you have against whoever caused the problem.

To the fullest extent the law allows, Vehicles Report and its licensors and suppliers disclaim all warranties about the Website, express or implied, by law or otherwise. That includes any implied warranties of merchantability, fitness for a particular purpose, non-infringement, freedom from encumbrance or title, and any warranties from a course of dealing, usage or trade practice. Neither we nor our licensors or suppliers promise the Website or Services will meet your needs, or run without interruption or errors. Our liability for any damages tied to providing, or failing to provide, the Services, including mistakes, omissions, interruptions, delays, wrongful acts, errors or other defects, is limited as far as the law allows. We aren't liable for indirect, incidental, special, consequential or punitive damages, lost profits or lost revenue included, whether caused by Vehicles Report, the Vehicles Report Parties, our users, or their agents or representatives.

(b) YOUR RESPONSIBILITY FOR LOSS OR DAMAGE; BACKUP OF DATA

You use the Website and Services at your own risk. You won't hold Vehicles Report or its licensors and suppliers responsible for any loss or damage from using the Website, including damage to your computers or data. The information and Services may contain bugs, errors, problems or other limits. A disk failure or similar event could wipe out all the data tied to your account, so backing up your data to your own computer or storage device, and keeping those backups safe, is your responsibility.

We, and our licensors and suppliers, are only liable as far as the law requires. So we won't pay for special, incidental or consequential damages. Same goes for lost profits, lost data or confidential information, loss of privacy, what you spend replacing goods or services, or any failure of duty (good faith, reasonable care, negligence and the like). That holds even if the damage could be foreseen or someone warned us, and no matter if the claim is in contract, tort or some other theory. Under no circumstances will the total liability of Vehicles Report and its licensors and suppliers to you be more than $50.00. You agree that this is a fair split of risk and a basic part of our deal, and that we couldn't offer the Website and Services without it.

(d) APPLICATION

These disclaimers, waivers and limits don't reduce any other disclaimer or limit of liability in any other agreement between you and Vehicles Report, or between you and our licensors or suppliers. Some places don't allow certain implied warranties to be excluded or certain damages to be limited, So some of these may not apply to you. Unless the law says otherwise, they apply as fully as the law allows, even if a remedy fails its essential purpose. Our licensors and suppliers are intended third-party beneficiaries of this section. Nothing you hear or read from us, through the Website or otherwise, changes any disclaimer or limit in this section.

15. YOUR REPRESENTATIONS AND WARRANTIES

You confirm that you'll use the Website and Services in line with this Agreement, any other Vehicles Report policies, and all laws and regulations that apply.

16. INDEMNITY BY YOU

On top of any other indemnity in this Agreement, you (the “Indemnitor”) agree to defend, indemnify and hold harmless Vehicles Report and the Vehicles Report Parties (the “Indemnitees”) against all claims, actions, demands, causes of action and other proceedings (“Claims”), including legal costs and fees. Vehicles Report keeps sole control over the defense, including choosing lawyers and handling any settlement talks. This applies to Claims coming from or related to

(i) anything between you and us, whatever the legal basis (contract, tort, statute, fraud, misrepresentation, you name it)

(ii) you breaking this Agreement, or any promise you make in it

(iii) your access to or use of the Website or Services

(iv) information or data you give to Vehicles Report or any Indemnitee

(v) a law or regulation you break, or are said to break, whether local, state, federal, foreign or international

(vi) someone's copyright, trademark or other IP right you infringe, or are said to infringe

Each Indemnitee may, but doesn't have to, join in the defense of any Claim you're defending, through lawyers of its choice. You can't settle any Claim without written consent from the Indemnitees involved.

17. GOVERNING LAW; JURISDICTION AND VENUE

(a) 1 year limitations period

Any claim you have related to the Website, Services or this Agreement must be brought within one (1) year after it arises. After that, it's waived and barred for good.

(b) Binding Arbitration

If you and Vehicles Report can't settle a Claim by talking it through, either side may choose to have it decided, finally and only, by binding arbitration. Once one side chooses arbitration, the other is bound by that choice. You understand that without this provision, you'd have the right to go to court with a jury or to join a class action. This Agreement should be read by its fair meaning, not strictly for or against either side.

Arbitration will follow the Commercial Arbitration Rules of the American Arbitration Association ("AAA"), as changed by this Agreement. You can find those rules at adr.org or by calling the AAA at 1-800-778-7879. Unless this Agreement says otherwise, Vehicles Report pays the AAA filing, administration and arbitrator fees. If the arbitrator finds your claim, or what you're asking for, is frivolous or brought for an improper purpose (using the standard in Federal Rule of Civil Procedure 11(b)), the AAA Rules decide who pays those fees, and you agree to pay back Vehicles Report for anything those rules say is yours to cover. If you can’t afford the arbitration fee, Vehicles Report will pay it directly once it gets your written request and a sworn statement that you can't pay.

The arbitrator must follow this Agreement and decides every issue, except whether the arbitration clause itself can be enforced, which is for a Court of Competent Jurisdiction. Arbitration can happen in person, by document submission, by phone or online. The decision will be in writing, with reasons only if a party asks. If the arbitrator ignores the law, the award can be challenged. We can also ask a court to force arbitration, put other cases on hold until it's done, or confirm, change, cancel or enforce the award.

Every arbitration covers individual claims only. You and Vehicles Report may each bring claims against the other only individually, and not as a plaintiff or class member in any class or representative proceeding. If this provision is found unenforceable, then as far as the law allows (1) no arbitration may be combined with another, (2) no claim may be arbitrated as a class action or with class action procedures, and (3) no dispute may be brought on behalf of the general public or anyone else in a representative capacity.

(d) Remedies in Aid of Arbitration; Equitable Relief

This arbitration agreement doesn't stop either of us from asking a Court of Competent Jurisdiction for temporary measures that support arbitration, such as an order to pause a court case, compel arbitration or confirm an award. Either of us may also ask such a court for a temporary restraining order, preliminary injunction or other interim relief when needed. “Court of Competent Jurisdiction” means any federal or state court with jurisdiction over the matter.

18. TERMINATION

(a) BY Vehicles Report

We can turn anyone away from the Website or Services whenever we choose, with no notice and no liability, and we don't need a reason. A real or suspected breach of this Agreement, or of any law, is one such reason. Nothing here limits our other rights in this Agreement.

(b) AUTOMATIC TERMINATION UPON BREACH BY YOU

Break a promise or obligation in this Agreement and it ends then and there. We don't have to do anything.

You may end this Agreement and your rights under it at any time, for any reason or none, by telling Vehicles Report in the way this Agreement requires.

(d) EFFECT OF TERMINATION

When this Agreement ends, all rights and licenses it gives you end too, including the right to use the Website and Services. Vehicles Report may, but doesn't have to, cancel any services and delete your Personal Information and any other files or information you gave us or that relate to your use of the Website or Services. You'll have to stop using the Website and Services. If you try to keep using them, we can block you however we see fit, for example by blocking your IP address or contacting your Internet provider.

(e) LEGAL ACTION

Should we take you to court over a real or suspected breach, you'll pay our reasonable legal costs and attorney's fees. And once this Agreement ends, the Vehicles Report Parties owe nothing to you or anyone else because of it.

(f) SURVIVAL

Once it's over, most of what this Agreement says stops applying. Not Sections 1, 2, 4 to 9, and 12 to 22, though. Those stay.

19. NOTICES

All notices under this Agreement must be in writing. Vehicles Report will send notices by email to the latest address you've given us, and you agree that an electronic notice meets any legal need for a written one. Keeping your email address up to date is solely your job. A notice counts as received as soon as we send it to that address.

20. PARTIAL INVALIDITY

Say a court throws out part of this Agreement as invalid, void or unenforceable. Everything else still stands, and both of us would have agreed to the rest without that part anyway.

21. Refunds & Disputes

We want you to be happy with what you buy, so our refund policy for vehicle history reports and window stickers covers the cases below.

Vehicle History Reports. A refund may or may not be granted in these cases.

Inaccurate or incomplete information. If a report has errors or is missing data, that alone won't qualify for a refund.
Data not available. If we can't generate a report because there's no data for the vehicle, you may be eligible for a refund.
Charged more than once for the same report. If you accidentally pay twice for one report within 14 days, we'll refund the extra charges once we've checked them.
Report never generated. If you paid but the report didn't generate, and our support team can't deliver it within 48 hours, you'll get a full refund to your original payment method.

Window Stickers. We'll consider a refund in these cases.

Technical issues. If a technical problem stops the window sticker from generating and our support team can't fix it within 48 hours, a partial refund may be given.
Accidental duplicate purchases. If you bought the same vehicle's window sticker twice by mistake, you can ask for a refund.
No accurate sticker after several revisions. If several revisions over 24 to 48 hours still don’t give you an accurate sticker, you may get a full or partial refund, depending on how many revisions were made,

Subscriptions. If you bought a subscription by mistake and haven't generated any reports or window stickers, ask for a refund within 7 days of purchase and we'll process it quickly.

Once a vehicle history report or window sticker has been generated and delivered for a VIN, it can't be refunded. Refund requests must be made within 7 days of purchase, with valid documents to back them up. Our support team reviews and processes eligible requests within 7 days.

22. GENERAL

This Agreement is the entire agreement between you and Vehicles Report about your use of the

Website and Services. It can only be changed by a written amendment signed by an authorized

Vehicles Report executive, or by Vehicles Report updating it and posting the new version. If either side waives a term or a breach once, that doesn't waive the term or any later breach. You can't assign or transfer this Agreement or your rights and duties under it without our written consent. It binds, and benefits, both sides and their successors and permitted assigns. You and Vehicles

Report are independent contractors, and this Agreement doesn't create any agency, partnership, joint venture or employment relationship.

Apart from the Vehicles Report Parties and Indemnitees as set out in Sections 8, 14, 16 and 18 and in this paragraph, and our licensors and suppliers where this Agreement says so, no one else is a third-party beneficiary of this Agreement. You agree that an actual or threatened breach of this Agreement, or any infringement of our or others’ rights by you, would cause Vehicles Report and its licensors and suppliers irreparable harm and would entitle them to an injunction. Headings are only for convenience and don't change the meaning of any term.