Terms & Conditions
Speak to a customer service representative:
Call Toll Free - US: (800) 657-2953
Open 7 days a week
4023 Kennett Pike #50326
Wilmington, DE 19807
5. Vehicles Report ROLE
7. NO RELIANCE ON THIRD PARTY CONTENT
8. ASSUMPTION OF RISK; RELEASE
9. USER INFORMATION; PASSWORD PROTECTION
10. RESERVED RIGHTS FOR VEHICLES REPORT FEES
(a) Reserved Rights for Vehicles Report Fees
You acknowledge and agree that Vehicles Report reserves the right to charge for access to the Website and use of the Services, in accordance with the Vehicles Report Fees that are clearly disclosed throughout the Website. Vehicles Report decision not to exercise any specific right or require performance of any specific obligation under this Agreement, including without limitation the collection of regularly recurring fees from you, shall not affect Vehicles Report subsequent ability to exercise such right or require such performance at any time thereafter. Nor shall Vehicles Report waiver of your breach constitute Vehicles Report waiver of any subsequent breach by you or any other user of the Website and/or Services. By using the Website and/or Services, You authorize Detailed Vehicle History, and/or its payment processor, to charge Vehicle History Report fees to the credit card, debit card, or other payment method you provide. Vehicles Report prohibits resale of Vehicle History Report or packages or sharing accounts with other users, the website management reserves the right to terminate the user’s account in this case.
(b) Vehicles Report Fees: Offer Details
We offer two different packages.
Our $25.00 Single Report – You will receive your report for $25.00. Never Expires
Our Unlimited VIN Lookup package of unlimited reports for lifetime $24.99 – With your Unlimited VIN Lookup package you will have access to run unlimited amount of reports for lifetime.
If you are unhappy with your search results and would like a refund, please contact our customer support they will be happy to issue you a refund. You can cancel anytime by contacting support at (800) 451-4846 or visiting our contact page.
(c) Refund Policy
If you are unhappy with your search results and would like a refund, please contact our customer support they will be happy to immediately issue you a 100% refund, a 20% handling fee will be applied. You can cancel anytime by contacting support at (800) 451-4846 or visting our contact page.
11. THIRD-PARTY WEBSITES
12. PROHIBITED USES
13. INTELLECTUAL PROPERTY
(a) Compliance with Law
You represent and warrant that, when using the Website and Services, You will obey the law and respect the intellectual property rights of others. Your use of the Website and Services is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property generally. You agree not to upload, post, transmit, display, perform, or distribute any content, information or other materials in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You hereby represent and warrant that you are the sole and exclusive owner of any user content that you submit to the website. You shall be solely responsible for any violations of any laws and for any infringements of third-party rights caused by your use of the website and services. Company bears the sole burden of proving that content, information or other materials do not violate any laws or third-party rights.
Vehicles Report and the «Vehicles Report logo” (collectively, the ” Vehicles Report Marks”) are trademarks or registered trademarks of Detailed Vehicle History. Other trademarks, service marks, graphics, logos, and domain names appearing on the Website may be the trademarks of third parties. Neither Your use of the Website and Services nor this Agreement grant You any right, title or interest in or to, or any license to reproduce or otherwise use, the Vehicles Report Marks or any third-party trademarks, service marks, graphics, logos, or domain names. You agree that any goodwill in the Vehicles Report Marks generated as a result of Your use of the Website and Services will inure to the benefit of Detailed Vehicle History, and You agree to assign, and hereby do assign, all such goodwill to Detailed Vehicle History. You shall not at any time, nor shall you assist others to, challenge Detailed Vehicle History right, title, interest in or to, or the validity of, the Vehicles Report Marks.
(c) Copyrighted Materials; Copyright Notice
All content and other materials available through the Website and Services, including without limitation the Vehicles Report logo, design, text, graphics, and other files, and the selection, arrangement, and organization thereof, are either owned by Vehicles Report or are the property of Vehicles Report licensors and suppliers. Except as explicitly provided, neither Your use of the Website and Services nor this Agreement grant You any right, title, or interest in or to any such materials.
(d) DMCA Policy
As Vehicles Report asks others to respect Vehicles Report intellectual property rights, Vehicles Report respects the intellectual property rights of others. If you believe content located on or linked-to by the Website violates your copyright, you are encouraged to please immediately notify Vehicles Report by means of emailed notice (“Infringement Notice”), providing the information described herein. If Vehicles Report takes action in response to an Infringement Notice, it will make a good faith attempt to contact the party that made such content available by means of the most recent email address, if any, provided by such party to Detailed Vehicle History. Please be advised that you may be held liable for damages based on certain material misrepresentations contained in an Infringement Notice. Thus, if you are not sure content located on or linked-to by the Website infringes your copyright, you should consider first contacting an attorney.
All Infringement Notices should include the following:
(i) that you believe in good faith that the use of the material that you claim to infringe your copyright is not authorized by law, or by the copyright owner or such owner’s agent; and,
(ii) under penalty of perjury, that all of the information contained in your Infringement Notice is accurate, and that you are either the copyright owner or a person authorized to act on their behalf. Infringement Notices should be sent to  at  with the subject line “DMCA Notice [INSERT YOUR NAME OR YOUR COMPANY’S NAME]”. Vehicles Report will respond to all such notices, including as required or appropriate by removing the offending material or disabling all links to the offending material.
14. DISCLAIMERS; LIMITATION OF LIABILITY
(a) NO WARRANTIES.
This site is provided by Vehicles Report on an “as is” and “as available” basis. Vehicles Report does not specifically warrant or guarantee the accuracy of its search reports. The information contained in our reports represents the lien records and data of the national database providers on or before the date and time indicated on the report. Vehicles Report makes no representations or warranties regarding any liens or security interests filed after the date and time indicated on the report. In addition, Vehicles Report specifically disclaims any liability for the criminal or fraudulent acts of third parties. Vehicles Report makes no warranties or representations as to the turnaround time of its search reports. Vehicles Report is not responsible for any damages, direct, consequential,
punitive or otherwise, that you may suffer as a result of an unusual delay in the transmission of our reports. by accepting this license to use our website you also agree that, as a condition of any payment to you, your successors or assigns, by Vehicles Report as part of its guarantee of the accuracy of its reports, you, your successors and assigns will subrogate any and all rights that you may have against any party that caused the lien or security interest to be filed.
Further, to the maximum extent permitted by law, Vehicles Report , on behalf of itself and its licensors and suppliers, hereby expressly disclaims any and all warranties, express or implied, regarding the website, arising by operation of law or otherwise, including without limitation any and all implied warranties of merchantability, fitness for a particular purpose, non-infringement, no encumbrance, or title, in addition to any warranties arising from a course of dealing, usage, or trade practice. Neither Vehicles Report nor its licensors or suppliers warrant that the website or the services will meet your requirements, or that the operation of the website or the services will be uninterrupted or error-free. the liability of Vehicles Report for damages arising out of the furnishing of services pursuant to this agreement, including without limitation, mistakes, omissions, interruptions, delays, tortious conduct, errors, or other defects, representations, or arising out of the failure to the furnish services, whether caused by acts of commission or omission, or any other damage occurring, shall be limited to the maximum extent permitted by law. Vehicles Report shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including without limitation damages for lost profits or lost revenues), whether caused by the acts or omissions of Vehicles Report , Vehicles Report parties, or Vehicles Report users, or their agents or representatives.
(b) YOUR RESPONSIBILITY FOR LOSS OR DAMAGE; BACKUP OF DATA
You agree that your use of the website and services is at your sole risk. you will not hold Vehicles Report or its licensors and suppliers, as applicable, responsible for any loss or damage that results from your access to or use of the website, including without limitation any loss or damage to any of your computers or
Data. the information and services may contain bugs, errors, problems, or other limitations.
Importantly, you hereby acknowledge that a catastrophic disk failure or other event could result in the loss of all of the data related to your account. you agree and understand that it is your responsibility to back up your data to your personal computer or external storage device and to ensure such backups are secure.
(c) LIMITATION OF LIABILITY
The liability of Vehicles Report and its licensors and suppliers is limited to the maximum extent permitted by law. in no event shall Vehicles Report or its licensors or suppliers be
liable for special, incidental, or consequential damages, lost profits, lost data or confidential or other information, loss of privacy, costs of procurement of substitute goods or services, failure to meet any duty including without limitation of good faith or of reasonable care, negligence, or otherwise, regardless of the foreseeability of those damages or of any advice or notice given to Vehicles Report or its licensors and suppliers arising out of or in connection with your use of the website or services. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action. Additionally, the maximum liability of Vehicles Report and its licensors and suppliers to you under all circumstances shall be $50.00. You agree that this limitation of liability represents a reasonable allocation of risk and is a fundamental element of the basis of the bargain between Vehicles Report and you. The website and services would not be provided without such limitations.
The above disclaimers, waivers and limitations do not in any way limit any other disclaimer of warranties or any other limitation of liability in any other agreement between you and Vehicles Report or between you and any of Vehicles Report licensors and suppliers. Some jurisdictions may not allow the exclusion of certain implied warranties or the limitation of certain damages, so some of the above disclaimers, waivers, and limitations of liability may not apply to you. Unless limited or modified by applicable law, the foregoing disclaimers, waivers and limitations shall apply to the maximum extent permitted, even if any remedy fails its essential purpose. Vehicles Report licensors and suppliers are intended third-party beneficiaries of these disclaimers, waivers, and limitations. No advice or information, whether oral or written, obtained by you through the website or otherwise shall alter any of the disclaimers or limitations stated in this section.
15. YOUR REPRESENTATIONS AND WARRANTIES
16. INDEMNITY BY YOU
17. GOVERNING LAW; JURISDICTION AND VENUE
(a) 1 year limitations period
Any cause of action by you arising out of or relating to the website, services, or this agreement must be instituted within one (1) year after the cause of action arose or be forever waived and barred. All actions shall be subject to the limitations set forth in above.
(b) Binding Arbitration
If you and Vehicles Report cannot resolve a Claim through negotiations, either party may elect to have the Claim finally and exclusively resolved by binding arbitration. Any election to arbitrate by one party shall be final and binding on the other(s). You hereby acknowledge that without this provision, you would have the right to sue in court with a jury trial or to participate in a class action. The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.
The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”), as modified by this Agreement, available at the AAA website www.adr.org or by calling the AAA at 1-800-778-7879. Except as otherwise provided for herein, Vehicles Report will pay the AAA filing, administration, and arbitrator fees. If, however, the arbitrator finds that either the substance of your claim or the relief sought is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedures 11(b)), then the payment of all such fees will be governed by the AAA Rules. In that case, you hereby agree to reimburse Vehicles Report for all payments disbursed that are your obligation to reimbursed under the AAA Rules. If you are unable to pay the arbitration
fee, Vehicles Report will pay it directly upon receiving a written request and a sworn statement that you are unable to pay. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to resolve, except that issues relating to the enforceability of the arbitration provision for a Court of Competent Jurisdiction to resolve. The arbitration may be conducted in person, through document submission, through telephone, or online. The arbitrator will issue a decision in writing, but need only provide a statement of reasons if requested by a party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Vehicles Report may litigate to compel arbitration in court, to stay proceedings pending arbitration, or to modify, confirm, vacate, or enter judgment on the award entered by the arbitrator.
(c) Restrictions against Joinder of Claims
You and Vehicles Report agree that any arbitration shall be limited to each claim individually. You and Vehicles Report hereby agree that each may only bring claims against the other in your or Vehicles Report individual capacity and not as a plaintiff or class member in any purported class or representative proceeding. if this specific provision is found to be unenforceable, then, to the full extent allowable under applicable law, (1) no arbitration shall be joined with any other arbitration, and (2) there is no right for any claim to be arbitrated on a class-action basis or to employ class action procedures, and (3) there is no right of authority for any dispute to be brought in a purported representative capacity on behalf either of the general public or any other individuals.
(d) Remedies in Aid of Arbitration; Equitable Relief
This agreement to arbitrate will not preclude you or Vehicles Report from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a Court of Competent Jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or Vehicles Report from applying to a court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary. As used herein, “Court of Competent Jurisdiction” means any federal or state court that has jurisdiction over the subject matter.
(a) BY Detailed Vehicle History
without limiting any other provision of this agreement, Vehicles Report reserves the right to, in Vehicles Report sole discretion and without notice or liability, deny use of the website and/or services to any person for any reason or for no reason at all, including without limitation for any breach or suspected breach of any representation, warranty, or covenant contained in this agreement, or of any applicable law or regulation.
(b) AUTOMATIC TERMINATION UPON BREACH BY YOU
This Agreement shall automatically terminate in the event that You breach any of this Agreement’s representations, warranties, or covenants. Such termination shall be automatic, and shall not require any action by Detailed Vehicle History.
(c) BY YOU
You may terminate this Agreement and Your rights hereunder at any time, for any or no reason at all, by providing to Vehicles Report notice of Your intention to do so, in the manner required by this Agreement.
(d) EFFECT OF TERMINATION
Any termination of this Agreement automatically terminates all rights and licenses granted to you under this Agreement, including all rights to use the Website and Services. Upon termination, Vehicles Report may, but has no obligation to, in Vehicles Report sole discretion, rescind any services and/or delete from Vehicles Report systems all Your Personal Information and any other files or information that You made available to Vehicles Report or that otherwise relate to Your use of the Website or Services. Upon termination, you shall cease any use of the Website and Services. Subsequent to termination, Vehicles Report reserves the right to exercise whatever means it deems necessary to prevent your unauthorized use of the Website and Services, including without limitation technological barriers such as IP blocking and direct contact with Your Internet Service Provider.
(e) LEGAL ACTION
If Detailed Vehicle History, in Vehicles Report discretion, takes legal action against you in connection with any actual or suspected breach of this Agreement, Vehicles Report will be entitled to recover from you as part of such legal action, and You agree to pay, Vehicles Report reasonable costs and attorney’s fees incurred as a result of such legal action. The Vehicles Report Parties will have no legal obligation or other liability to You or to any third party arising out of or relating to any termination of this Agreement.
Upon termination, all rights and obligations created by this Agreement will terminate, except that Sections 1, 2, 4-9, and 12-23 will survive any termination of this Agreement.
20. PARTIAL INVALIDITY
21. Refunds & Disputes
Vehicles Report’s commitment to customer satisfaction extends to our refund policy for vehicle history reports and window stickers, which applies to specific conditions as outlined below:
Vehicle History Reports: A refund may or may NOT be granted under the following circumstances:
- Substantially Inaccurate or Incomplete Information: If the provided vehicle history report contains inaccuracies or lacks any data, a refund will NOT be considered.
- Unavailable Data: In instances where we are unable to generate a report due to data unavailability, customers may be eligible for a refund.
- Paid multiple times for the same report: If you accidentally make duplicate payments for a single vehicle history report within 14 days we will issue a full refund for the extra charges upon verification.
- Report didn’t generate at all: If, after payment, the vehicle history report fails to generate and our customer support team fails to deliver the requested report in 48 hours, a full refund will be issued as per your original payment method.
Window Stickers: Refunds for window stickers will be considered in the following scenarios:
- Technical Issues: If technical complications prevent the effective generation of window stickers and our support team is unable to rectify the issue in 48 hours, a partial refund may be granted.
- Accidental Duplicate Purchases: Customers who inadvertently purchase duplicate window stickers for the same vehicle can request a refund.
- Can’t provide the accurate sticker after multiple revisions: If, despite several revisions within 24 – 48 hours, we are unable to provide an accurate sticker that meets your requirements, you may be eligible for a full or partial refund, based on the extent of the revisions made
Subscriptions: If you inadvertently purchased a subscription but have not generated any reports or window stickers, you can request a refund within 7 days of the subscription purchase, and we will process the refund promptly.
It is essential to note that once vehicle history reports or window stickers have been generated and delivered for a specific VIN, they become non-refundable. Customers seeking refunds must do so within 7 days of purchase and must provide valid documentation to support their claims. Eligible refund requests will be diligently reviewed and processed by our support team within 7 days.